ETA: Your complete order is estimated to arrive in ______ to _____ weeks. This timeline is estimated according to timeline norms and information available at the time the order is placed, and is in no way a guarantee. King Furniture is not responsible for delays in delivery of merchandise due to manufacturer’s scheduling, stock on hand, availability of materials, transportation/freight scheduling, or any other cause beyond the control of King Furniture. No discounts, refunds, or compensation will be offered due to delays. All cancellations are subject to the Cancellations, Returns, and Reselection Policy.  

 

Confirmation of Sales Order: It is the customer’s responsibility to ensure that all information contained in the Sales Order is correct. This includes customer information (name, address, contact information), item models, pieces, sizes/colours/finishes, etc. Additionally, customers are responsible for ensuring that items are deliverable to the desired location of their home.  

 

Payment: A minimum of 50% deposit is required at the time of purchase. The remainder of the balance is due in full prior to receiving the order. Our preferred payment methods are cash, cheque, debit, and e-transfer ([email protected]). We also accept Visa, and MasterCard. If you would like to finance your order, financing is provided on approval by Flexiti. 

 

Cancellations, Returns, and Reselection Policy:  

 

All custom order cancellations, returns, and reselections are subject to the approval of King Furniture. Custom orders are purchases of any product configured in a way that is not as it is displayed in the Showroom. Custom orders will have a restocking fee of 25% - 50% assessed at the discretion of King Furniture based on purchase price and losses incurred.  

 

You are welcome to cancel your order for items purchased as shown, prior to receiving, without penalty within 14 days of the purchase date. After 14 days, you may still cancel, however, a 15% cancellation fee will apply. Alternatively, if you would like to reselect your purchase, you may do so once with no penalty.  

 

All furniture sales and clearance/sold “as-is” sales are final sale and are not eligible for return once received with no exceptions. 

 

Non-furniture sales (accessories, bedding, pillows, etc.) are eligible for return within 7 days if returned in unopened, original condition. This is subject to assessment by King Furniture. Opened, used, or damaged items may not be approved for return.  

 

Receiving: Once your order arrives, we will contact you to advise that your order is in. To receive your order, you have the following options: 

Deliveries are completed at the discretion of the Delivery Associates based on their assessment of safety and conditions of the desired delivery location. The route the Delivery Associates will be taking to the desired location must be cleared of snow, ice, and obstacles both outdoors and indoors. If the Delivery Associates feel there is a risk of damaging the property or product, they will inform you, and if you wish to continue the delivery, they will ask you to sign a waiver. Delivery Associates are not responsible for moving or rearranging any existing furniture. Please give us 2 business days notice if you need to change the scheduled time for your delivery.  

 

5-Year “Don’t Use It, Don’t Lose It” Program: Please read your policy in full upon receiving it. Your coverage ends 5 years from the date of purchase: _________________. At this time, if no claims have been made, you have 12 months to use the amount paid into the program (_________) toward a purchase of at least double the amount (__________). 

 

Floor Models: All floor models are sold on an as-is basis. Please thoroughly inspect any floor model you intend to purchase.  

 

Pilling: Pilling is normal and not a reflection of quality on some new upholstery pieces. Pilling is not covered by manufacturer warranty or your 5-year protection plan. If you experience pilling, please contact us and we will advise you on how to refresh pieces that have pilled. 

 

Leather/Leather Look Care: Regular maintenance will help to extend the life of your new leather or leather look products. You should keep your products dust-free and gently wipe your leather down with a clean, damp cloth, immediately followed by a dry cloth. Do not saturate the leather, use chemicals, detergents, or conditioners. This maintenance prevents buildup of hair and body oils, which can damage and deteriorate your leather.  

 

Mattress Maintenance: Slight body impressions are normal, to an extent. To minimize body impressions, new mattresses should be rotated 180° for twin, double, and queen size and 90° for king size once every one to two weeks for the first three months of ownership. After this, the mattress should be rotated every three months for the duration of ownership. If you have a concern about the severity of your body impressions, please contact us so we may assess whether it would qualify for a manufacturer warranty claim. 

 

Mattress Protectors: To protect the waterproof membrane, mattress protectors are typically packed by the manufacturer in starch. Prior to first use, the mattress protectors must be washed and dried according to the washing instructions on the package.  

 

Mattress Warranty Validation: Your new mattress will come with a warranty from the manufacturer. The manufacturer will outline a set of criteria for the validity of your warranty which will be included with your new mattress or otherwise available from King Furniture, if requested. It is not the responsibility of King Furniture to ensure that you understand the requirements of a valid warranty. King Furniture will assist you with making a warranty claim on any mattress purchased at King Furniture. Generally, the following items are included on most manufacturers’ warranty criteria: 

90 Day Sleep Guarantee: The King Furniture 90 Day Sleep Guarantee ensures that you may exchange your mattress if you find that it is not the right fit for you. The Guarantee is contingent upon the purchase of a mattress protector at the time of mattress purchase. The mattress protector is to be used at all times and your returned mattress must be in like-new condition. You are required to sleep on your mattress for a period of 30 days prior to exercising your Sleep Guarantee to accommodate for the typical adjustment period associated with using a new mattress. The customer is responsible for any difference in cost and a $99.99 processing fee that covers delivery and removal.